FAQs & SHIPPING
Please Note: All timings may be affected due to huge promotions leading to a massive quantity of orders. Please do not panic if it does not show up immediately, it's on its way :)
Average Shipping Times:
- USA: 7-20 Business Days (Some 4-8 days, see description)
- UK: 8-20 Business Days
- Australia: 7-20 Business Days
- Canada: 7-25 Business Days
- Western Europe: 10-45 Business Days
- Rest of the World: 10-45 Business Days
Also, please note, countries have different customs clearance and post office handling techniques that may affect shipping time.
- Can I have a tracking number?
- Tracking details will be supplied once the orders have been shipped, tracking details are available for most products. Please allow at least 72 hours after we supply the tracking details for them to register on the system.
- Please note, tracking information can take some time to update itself in the carrier's system during the shipping process.
- I ordered 2+ items, but only received one... where's my order?
- We have a large assortment of products stocked overseas, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once! It only means they are on the way :)
- Why have I not received any order confirmation details?
Most times this is because our customers have accidentally entered their email in wrong. Throughout the process, we send a couple of emails, including an order confirmation, a fulfillment notice, and a shipping notice.
If you believe you may have entered your email wrong please contact us and we will fix it for you as long as the order has not been processed.
- Can I cancel my order or add items to it ?
- Unfortunately, we cannot cancel orders as they are processed right after we receive them to serve you better.
- Given that we do not store any payment information, we are not able to add item(s) to an order. If this is the case, please submit another order for the additional items.
- What time of the day are orders shipped out?
- Our handling and fulfillment center works on processing orders 24/7.
- Why is my tracking status saying delivered but I have not yet received my packaging?
- Normally, your local Post Office will be able to find your package with their wonderful GPS system and the problem should be resolved within the next days. In this case you would need to contact your local Postal Office to to make sure that packaging was not left there when no one was home to receive it or was left at your Parcel Locker, for example.
- What are your official open hours ?
- Monday to Friday from 10h-18h. Those are our official hours. However, we might sporadically support customer service outside of those hours.
- How long do you take to answer requests?
- We answer in a fast delay of 2-3 business days to optimize customer's experience